Regina McInnes

Regina and Liz at McInnes Property Management have been wonderful to deal with. After my father passed away, my siblings and I became responsible for a property listed with McInnes. The team demonstrated professionalism, enthusiasm and compassion throughout our dealings and I thoroughly recommend them .

from Nerida and Mark - August 2020

Leanne Jones

Just a quick note to say what a wonderful job you do. You have made living interstate so much easier for me by taking care of everything. Thank you, Melissa

from Melissa - July 2020

McInnes Property Management

I have used McInnes Property Management twice as a landlord. They are extremely efficient, diligent and knowledgeable for both owners and tenants They will definitely help source the right tenant for the right property to ensure that everyone is happy and take out the stress of renting for all concerned. I would highly recommend McInnes Property Management.

from Grant - January 2019

McInnes Property Management

We have had our current property with McInnes Property Management for 4 years and also one prior to that. My husband and I have always found the entire team to be helpful, thoughtful and extremely easy to work with. I would not hesitate to recommend McInnes Property Management to anyone who is looking to place their property with an agent.

from Tim and Greta - January 2019

McInnes Property Management

Regina, Meg, Leanne and the rest of the team at McInnes Property Management are very professional and made the transition to move both in/out of our rental property as tenants extremely seamless. I also liked that they are always contactable with any questions or queries that may arise. I would highly recommend their property management service!

from Laura - February 2019

McInnes Property Management

Great team with prompt action and replies from my property manager Leanne Jones. Regina and Meg have both been a great help with sorting out behind the scenes before I moved in too.

from Ebony - June 2019

McInnes Property Management

I have dealt with McInnes for over a decade managing a property in Hawthorn. I have found their service to be first class for the whole time. Even now we are selling the property yet they continue to amaze me with the service and assistance they are giving us. Thanks very much Regina and Team, you guys have been awesome!

from Brad - September 2019

McInnes Property Management

Thank you for your email, and my apologies for the delayed response. I am very grateful I found you and your company, you definitely made the experience hassle free. I never had to worry about the property knowing it was being managed by you. During the last 10 plus years I have experienced a few different companies for one reason or another, you clearly are a cut above the rest. I would definitely use your services again in the future and would definitely refer you to others. Thank you for your service James

from Betty - November 2017

Sarah Poidomani

I just wanted to take this chance to say thanks so much for your understanding, patience and professionalism when it came to re-letting 5/60 Leopold Street and my breaking of the lease. I do really appreciate your help with everything as it was quite a stressful time Sarah, I received the mail that you sent. Thanks so much for that. I wish you all the very best for the future and thanks again.

from Tim - 5 December 2017

Meg Clark

Meg Clark, was an excellent representative of your firm, Fiona and I could not speak highly enough of her. We wish her well for the future.” – John Hall, 16 April 2018 “Sonia and I would both like to offer our thanks for the assistance of McInnes over the past few years, particularly to yourself and to Regina. Should we look at renting out our property in the future we will certainly turn to you first, and we will recommend your business to anyone who is interested in leasing their property.

from Eris - 17 May, 2017

James Fenton

Thank you for the outstanding property management of my unit on Lyndhurst Crescent for over 10 years now. James - you have been the best Property Manger to date across all my properties. It is always a pleasure working with people who excel in what they do. Your reports have always been detailed and succinct, and you have made my life so much easier in interfacing with tenants. Please do let me know if you ever expand to serve the Northern suburbs. I will be sure to post a positive review on Google and come back to McInnes when I need property management in future.

from Neela - 25 June 2018

Meg Clark

Meg is amazing, thank you for assigning her to me.

from Anna - 28th March 2017

James Fenton

James Fenton has been managing my rental property in Drummond Street Carlton for a few years now. His professionalism and administrative skills have made my investment easy to maintain. I recommend James as an Agents Representative for any home owner.

from Mark - 28th March 2017

James Fenton and McInnes Property Management

I wish to thank yourself and McInnes Property management for the attention, respect  and care that that you have provided for both myself as a landlord and for the fairness that you have also shown for the tenants. It has been a very good relationship and I have had the utmost confidence that yourself and the company have maintained the standards that I expected. I would have no hesitation in using McInnes again or recommending the business to other family or friends. Being overseas and leaving a property in another set of hands is not easy but you have always responded promptly to my my concerns and taken good care of the apartment and I thank YOU specifically for that.   Regards, Lynn Cummings

from Lynn - 19th November 2016

James Fenton

Dear James,   We have been delighted with McInnes Property management over the past 4 years and will most defiantly continue to use the company should be purchase another property. Best Regards, Amanda & Martin

from Amanda and Martin - 1st December 2016

Regina McInnes

Hi Regina, We’d like to thank you so much for your very valued service over the  past seven years. Our dealings with McInnes Property Management has been exceptional and if we require Property Management Services in the future we would certainly seek to utilise your expertise. Warmest Regards Chris Noonan

from Chris - 25th January 2017

Meg Clark

You and the team at McInnes are THE most professional, efficient, responsive property managers I have ever dealt with. Please pass this on to Regina. Warm Regards, Leeann

from Leeann - 13th June 2016

McInnes Property Management

Thank you very much for that information. David and I would like to take this opportunity to thank you very much for the very professional way you have worked to help us get the right tenants for our property. In all the years we have rented this property you have been the most professional and helpful. We have never had a Property Manager give us so much details and feedback about prospective tenants. You always kept in touch and kept us up to date and we thank you very much.

from David & Sally - 7 January 2014

McInnes Property Management

I just wanted to pass on my thanks to you and all your team in helping to get 38 Hope St South Yarra leased. It was great to know that even though things were not looking good for a while, they were both working hard to find a good tenant. They were both also very responsive whenever something needed doing. It was also very good to have you look at the painting work and ask for parts to be redone. Thank you for your work and for having such a good team.

from Margaret - 12 November 2013

McInnes Property Management

I am out of the country for most of the year and I recently returned to Melbourne to inspect one of my properties that McInnes Property Management have managed for over 10 years. I called their main office number but I had forgotten the details of the property. They were quickly able to find it on their computer system and left a message for my property manager to call me back. Within an hour I had a phone call and the property manager promptly arranged an inspection. I was impressed with the system that they have in place and their level of service. I had just terminated my Perth property management company after a year of having to leave messages with constant follow up required on my behalf which is not the way it is meant to be. After the inspection I decided to buy my next property in Melbourne as apposed to Perth due to their service and more competitive fees. McInnes Property Management exclusively deal with residential leasing and definitely keep the owners interests as their priority. Thank you McInnes Property Management!

from Dave - 1 November 2013

McInnes Property Management

We would just like to give you and your staff a big thank you for the great job of managing our unit in Richmond. This is the first time we have been a landlord and despite all the horror stories you hear our experience could not have been better. Please pass on our thoughts to your staff and rest assured going forward we will have no hesitation in using your company again and recommending you to any of our contacts. Again thank you very much.

from Graeme & Janet - 25 November 2014

McInnes Property Management

Having just returned from a long stint overseas, we were initially daunted by the prospect of finding a rental property. McInnes Property Management were a breath of fresh air to deal with. They were happy to rearrange their schedule at short notice so that we could view a property that we had spotted online. McInnes were both professional and friendly whilst showing us through what was to be our new home. A team member patiently explained the application process and was able to provide us with application paperwork on the spot. Without any pressure the McInnes staff member waited for us to complete the necessary paperwork. Throughout the evening and in the early hours of the morning, McInnes liaised with the landlords who were overseas regarding our application. The McInnes team were therefore able to get back to us promptly with the pleasing news that we were given the approval to rent the property. THE hospitable accommodation continued at the McInnes office as we went through the necessary paperwork and administrative details. I can not recommend McInnes Property Management highly enough to both potential landlords and tenants. Their professional approach and timely responses make them a great Estate Agency.

from Gerard - 9 September 2015

McInnes Property Management

I am writing to thank you for all your hard work and efficiency in renting my villa unit for me. Your efficiency and reliability meant that I was able to trust you to manage all the many aspects of finding a new tenant in the knowledge that you would do a good job. Your willingness to show potential clients around the property at unscheduled times contributed to the successful sourcing of an extremely suitable tenant. You were happy to put in a maximum effort to achieve a good result. Not only this, but your friendly manner and good people skills as well as your professionalism were important in creating a good impression on me and any prospective tenants. I look forward to a good future relationship with McInnes Property Management.

from Christina - 7 April 2014

McInnes Property Management

I wanted to drop you a line to say thank you for the great support your staff have been giving me. The McInnes team are really responsive and I really appreciate the quick and thorough follow up that you do on my queries. I know also that the tenant of 18 Saunders is also very happy with your support.

from Beth - 10 October 2014

McInnes Property Management

McInnes Property Management has managed our 5 properties over the last year and has excelled. McInnes are competent and able to liaise between our tenants and ourselves in a professional manner, often exceeding their responsibilities and providing a personal touch. The McInnes administration is impeccable, always following through efficiently with any queries or issues and we have never had to ask a question twice. It is a pleasure to work with McInnes Property Management and I have no doubt they will be very successful for years to come.

from Sarah & Bruce - 17 March 2014

McInnes Property Management

Thanks for the wonderful work you and your team have done in renting our house at 2 Flinders Ave Canterbury for the past 10 years. Now the house has new owners. We would like to express our sincere thanks for the professionalism and enthusiasm you showed us in the past 10 years during the course of renting our property at 2 Flinders Ave Canterbury. You and your staff’s communication and advice was ongoing in ensuring that our expectations as vendors and the tenants expectations were met. As such any issues we had were resolved efficiently and in a timely manner. We would have no hesitation in recommending your Agency, McInnes Property Management, to any prospective clients. Regina, just letting you know that we sold our property on Saturday 19th October at auction and received a fantastic price. We still can’t believe it. It went to a couple who will knock it down and build a house for themselves.

from Helen & Steve - 21 October 2013

McInnes Property Management

My husband (Dr. Toby Beveridge) and I have recently signed a lease agreement for the property at Burwood Road in Hawthorn East. We are very excited to be moving into a clean and well-presented property that will suit our needs perfectly. We heard about this rental whilst viewing another property where a McInnes staff member was present for the viewing. The staff member took her time to talk to us and found out what our needs and wants were for a home and recommended that we have a look at the unit on Burwood Road. McInnes Property Management followed up with me prior to the first viewing of Burwood Road and confirmed the address and inspection time. At that time, they also offered to have a private inspection if the scheduled time was not suitable for us (which was fine). At the open viewing, the McInnes staff were knowledgeable about the property and answered all of our questions. I was also very impressed that she remembered our names. McInnes Property Management promptly followed up with us after the viewing, and helped me fill in the McInnes application forms. Within 24 hours of receiving our application, they had contacted the owners of the unit and discussed our application and soon after, approved it. McInnes were very clear about the lease and the costs and emailed me promptly with all of the necessary documents. They also arranged for my husband and myself to come in on the weekend to the office to meet Regina (who was also very friendly and professional) to sign the final lease forms and discuss any issues. I needed to know the dimensions of the fridge alcove, since we wanted to order a fridge prior to moving into the unit, and McInnes were able to give me this information within a few hours of me requesting it. I was very impressed with the exceptional service hat Mcinnes Property Management has provided us. We are looking forward to moving into our new place and you have made this very easy for us – even fun! McInnes Property Management very professional, friendly, and efficient and it has been a pleasure dealing with your property management company so far. Thank you for your help and services in finding us a lovely place to call home.

from Sabeena - 30 July 2013

Regina McInnes

On behalf of Trang and myself, we'd like to thank you for your assistance through some pretty tough times with our property. Both the McInnes team and Regina McInnes have done a fabulous job and we'll be sure to keep you in mind should we decide to again lease the property on the market.

from Francis - 27 June 2012

Regina McInnes

I am writing to you to express my gratitude to you in helping me find somewhere to live. I have been out of the rental market for well over 20 years and had heard from friends that I could expect real estate agents to be rude and unhelpful. Needless to say I was not looking forward to the experience. You can’t imagine how pleasantly surprised I was to meet you. I have found you to be extremely helpful, professional and you have gone that extra mile to ensure not only that I now have a wonderful place to live in but that I also know my neighbours and my new landlord. I must say in this short month my rental now feels like home. I also work in an industry where a customer service focus means we retain our students. Your strong customer service centred approach is a great strength.

from Melissa - 23 July 2013

McInnes Property Management

I have been a Licensed Estate Agent for over 30 years and over this period, have run my own agency practice with a large Property Management Department. Our Property Management Department was very well run and in fact, was fortunate enough to be the recipient of Property Manager of the Year as awarded by the REIV. As I have now retired from agency practice and moved into Building and Developing, I needed to find a Property Manager to look after my interests and naturally, because of my experience, I was very choosy when selecting an Agent for this task. I am also aware that Property Management is often a service that is provided by most agencies, but not given the focus it deserves, as most agencies prefer to focus on their Sales Department. The fact that McInnes Property Management specialises in the Property Management field is the primary reason I selected them. I am pleased to say that during the time McInnes Property Management looked after two properties for me in Toorak Road, East Hawthorn, I was more than happy with the level of professionalism, communication and service that they provided. The demanding nature of Property Management often leads to a high staff turnover, resulting in poorly trained, inexperienced people looking after a major asset. This certainly wasn't the case with McInnes. I found the staff to have a high level of professionalism, as well as good communication skills and excellent customer care. The key elements of Tenant selection, rent being paid on time, and the property maintained were all handled very well and I never had a reason to be concerned about my investment. Because of this I have no hesitation in recommending McInnes as Property Managers and I certainly would use their services again in the future. I am happy to discuss the contents of this Testimonial with anyone considering using the services of McInnes Property Management.

from Brent - 18 August 2012

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